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NAIC Support Desk

NAIC Project Status: Transition to Hibernation Phase

The Norwegian AI Cloud (NAIC) has successfully concluded its active pilot phase. To transition these pilot services into a permanent national infrastructure, our partner Sigma2 is currently finalizing a large-scale hardware procurement and long-term hosting model.

Because executing a national infrastructure investment of this scale requires an extended timeline, the active funding period for the NAIC project formally concluded on March 31, 2026. Effective April 1, 2026, NAIC has entered a "no-cost hibernation" phase, and all direct user support and standard provisioning have been halted.

Planning Your Work: Do Not Wait for NAIC

Please be aware that finalizing the national procurement and bringing the new infrastructure online may take a significant amount of time. We strongly advise researchers and students not to wait for NAIC services to resume to complete their ongoing work. We recommend exploring alternative compute options with your local institutional IT departments.

If you would like to be informed if and when the service becomes operational again, please contact contact@sigma2.no.

We sincerely thank all researchers, students, and institutions who participated in the pilot phase.

NAIC Support Desk

The central help desk at NAIC serves as the primary hub for user support, handling a wide range of needs including advanced user support and project-specific assistance. This approach ensures that users have a consistent and singular point of contact for all their support needs, simplifying the process of seeking assistance and guidance.

Administrative Support

For any administrative support or questions about administrative matters, you can reach out to us via contact@naic.no. This includes:

  • Project inquiries
  • Resource applications/allocations
  • Compute and storage allocations
  • User account issues
  • Group memberships issues

Technical Support

For any technical support issues, and related questions, you can reach out to us via support@naic.no. Our team handles:

  • Technical issues
  • Requests of installing software and libraries
  • Job script queries
  • Technical questions regarding storage, compute, services, software, libraries, and toolkits

Advanced User Support

Advanced user support (AUS) offers specialized technical and methodological guidance tailored to artificial intelligence (AI) projects. AUS is provided to empower users to achieve impactful results and contribute to the advancement of AI applications in Norway by effectively leveraging NAIC's resources for their AI research and development. For AUS inquiries, please reach out to us via email at support@naic.no

Note: Our page will be updated soon with new features for ticket creation and request forms. Please contact us if you have any questions.